Return & Exchange Policy

Thank you for choosing FalaqNY to grace your wardrobe with timeless elegance. At FalaqNY, we strive to provide you with the best in traditional wear. However, please note that all sales are final, and we do not accept any returns or exchanges. We recommend reviewing your order carefully before completing your purchase.

Exceptions: While we generally do not accept returns or exchanges, if your order is damaged during transit or if you receive an item in a defective condition, please contact us within 24 hours of delivery. We'll swiftly address the issue and work toward a suitable solution to ensure your satisfaction.

Cancellations: Once an order has been processed, it cannot be canceled. However, if your order has not yet been processed, you can request a cancellation by contacting us promptly. Our processing times are swift to ensure prompt delivery, but we'll do our best to accommodate your request if the order hasn't entered the processing stage.

Quality Assurance: Rest assured, all our products undergo thorough quality checks before shipping to maintain the highest standards of craftsmanship and satisfaction.

Shipping Information: Explore our shipping options tailored to meet your needs:

  • Express Shipping: Experience swift delivery within 1 to 2 business days for $11.99 USD.
  • Standard Shipping (Orders Under $100): For orders under $100, enjoy standard shipping for $7.99, delivering within 3 to 4 business days.
  • Standard Shipping (Orders Over $100): Orders over $100 qualify for free standard shipping, reaching you within 3 to 4 business days.

Processing Time: To ensure the highest quality, orders typically take 1-2 business days to process and leave our facility due to the volume of orders. Once dispatched, anticipate your order at your doorstep within 3-4 business days.

Contact Us: If you have any questions or concerns regarding your order, please contact our customer support team. We're here to assist you in any way we can.

Thank you for understanding our policy. Your trust and satisfaction are of utmost importance to us.